What is DKIM?

DomainKeys Identified Mail (DKIM) is an email authentication method designed to detect forged sender addresses in emails. This sender-address forgery is a common technique used in phishing and email spam. DKIM allows the receiving email server to check if the email that claims to have come from a specific domain was indeed authorized by the owner of that domain.

The DKIM authentication is achieved by using a digital signature linked to the domain of the sender. This signature is located in the DKIM header of the email and is generated using a private key only known to the sender. The corresponding public key is shared in the DNS record of the sender’s domain, allowing any receiving server to validate the email’s signature.

How to enable DKIM?

If you’re using WPX’s mail service, you already have the DKIM feature enabled by default. It’s a CNAME record in your domain’s DNS zone, which looks as follows:

Deleting the record would also mean removing the DKIM signature. If you’ve deleted the CNAME by accident, please contact us back, and we’ll make sure to add it back for you.

Adding it yourself is also a possible option; please follow the guide below:

(1) Record type: CNAME (Canonical Name)
(2) Host: dkim._domainkey
(3) Value/Target: dkim.wpx.net.
(4) Press the ‘Create’ button.

Here’s a screenshot of the result:

How Does DKIM Improve Email Deliverability?

Email deliverability refers to the success rate at which emails land in recipients’ inboxes without being filtered out as spam. DKIM improves email deliverability in several ways:

• Authentication: By proving that an email has been sent from a specific domain and hasn’t been modified during the transfer, DKIM reduces the chances of an email being marked as spam.
• Sender Reputation: Internet Service Providers (ISPs) maintain sender reputations based on email-sending activity, and a high rate of authenticated emails via DKIM can boost this reputation. An enhanced sender reputation improves email deliverability.
• Trust: Emails authenticated through DKIM are often trusted more by email clients, reducing the likelihood of being marked as spam, and thus improving deliverability.

In conclusion, integrating DKIM into your domain’s email system can be highly beneficial. Always remember, good email practices are not just about sending emails but ensuring that they are delivered effectively and securely.

Have more questions? Contact the WPX Support Team through the live chat widget in the bottom-right corner, and they’ll assist you promptly, typically within 30 seconds.

Step 1. Log in to your WPX account

Begin by logging into your WPX account. You can do this by visiting the WPX login page.​

Step 2. Go to Control Panel

Once logged in:

1. Locate your hosting plan in the WPX client area.
2. Click the Control Panel button next to the plan you wish to manage.

If you have more than five hosting plans of the same type (WordPress, Agency or WooCommerce), not all may appear on the homepage. Use the WordPress Hosting, Agency Hosting or WooCommerce Hosting tab in the left-hand menu to find your service.

Step 3. Go to the Emails menu

Within the Control Panel:

1. Select Emails to preview all email boxes.
2. Then click the Settings button next to the email box.

Step 4. Change the password

If you are using any mail apps (clients), you will need to update the password for the specific email box there.

From the Settings:

1. Select the Change Password tab and type in your new password.
2. Click Submit to apply the changes.

That’s it. The changes that you’ve made will take immediate effect, and the password will be instantly changed.

If you have any other questions on the topic, please get in touch with WPX Support Team via live chat (use the bottom right-hand widget) and they will respond and help within 30 seconds or less.

You need to download the Apple Mail configuration on your phone so you can easily set it up.

The information used in this tutorial (such as email addresses, server names, and usernames) is for example purposes only. Please make sure to use your own WPX email credentials and server details when following the steps.

Step 1. Log in to your WPX account

Begin by logging into your WPX account. You can do this by visiting the WPX login page.​

You need to log in from a mobile device so you can download the configuration for the email directly.

Step 2. Navigate to your hosting plan.

Once you log in to your WPX account, select the main menu on the bottom (1) → Services (1) → WordPress.

Then you will see all of your hosting services with us. When you find the plan that you want to manage, press the Control Panel button.

Step 2. Email Settings.

First, you need to click on the drop-down menu:

You can find your Mail server settings in the Emails menu:

Select the Emails menu, and all of your email boxes with WPX will be listed.

You just have to choose the email box that you want. to be connected with the iPhone and click on the Settings (1). Then you’ll be able to see the Email server info (2):

The Incoming/Outgoing Server will vary depending on the server that you are hosted on.

Step 3. Send email settings or reset your mail password.

If you already know your email password, you can skip this step.

Now that you are in your E-mail boxes menu, select the Settings button next to the email box that you want to connect with your iPhone.

Once you open the email box settings, you can:

• change the mail password (1);
• use a generated password (2);
• send the settings (3) to a different email box (without the password);
• submit your changes (4);

Step 4. Set up your email account on your iPhone.

Then, proceed to Mail → Accounts → Add Account → Other → Add Mail Account. There you will need to fill in the required information:

• Name: the name of your email user (e.g. WPX);
• Email: your email address (e.g. SUPPORT@wpxexample.net);
• Password: the password for your email address. If you are not sure what your password is, check Step 3;
• Description: a short description of your email account (e.g. WPX).

Step 5. Fill in the Incoming/Outgoing Mail Servers.

After that click on the Next button and you will have to fill in the details of the Incoming/Outgoing Mail Server:

The Incoming/Outgoing servers are always the same. They are corresponding to the server hostname and can be found in the E-mail boxes menu under Mail Server Settings.

Don’t forget to fill in your email password.

That’s it! You can now manage your emails from your iPhone.

Stuck at any point? Don’t worry, just click the live chat widget in the bottom-right, and one of our support agents will assist you in under 30 seconds.

If you want to learn how to set up Google Workspace (formerly known as G-Suite/Google Apps), you can find out how in this article. 

The information used in this tutorial (such as email addresses, server names, and usernames) is for example purposes only. Please make sure to use your own WPX email credentials and server details when following the steps.

Step 1. Log in to your WPX account

Begin by logging into your WPX account. You can do this by visiting the WPX login page.​

Step 2. Go to Control Panel

Once logged in:

1. Locate your hosting plan in the WPX client area.
2. Click the Control Panel button next to the plan you wish to manage.

If you have more than five hosting plans of the same type (WordPress, Agency or WooCommerce), not all may appear on the homepage. Use the WordPress Hosting, Agency Hosting or WooCommerce Hosting tab in the left-hand menu to find your service.

Step 3. Add Forward to Gmail

Within the Control Panel:

1. Select the Emails section.
2. Click on Settings next to the email address.

Within the Settings:

1. Select the Email Box Settings tab.
2. Then fill in your Gmail email under Forward e-mail to
3. Click Submit to save the changes.

Some mailboxes use a different email username from the email address depending on the server that you are hosted on. If the email username is different from your email address, you need to use that username to connect your email address with any mail client.

The Mail Server settings can be previewed in the Mail Server Settings tab. You will need the SMTP server, your email username, and password.

Step 4. Configure your Gmail

Log in to your Google Account.

1. You can find the Gmail settings on the right-hand side menu
2. Select the See all settings menu to open all available settings.

 Click on the Accounts and Import tab.

Click on Add another email address.

Then a new window will open.

In the Name field, add the name you want to associate with the email address you’re connecting to Gmail. In the Email address field, add the email address you want to connect to.

Keep the Treat as an alias box checked, then click on the Next Step button. Now you must configure your Gmail settings to use our server’s SMTP.

• In our example, the server hostname is s28.wpx.net.
• Fill in your email username and password (of the WPX email).
• Select Secured connection using SSL (recommended)
• SMTP Port 465;
• After you fill out the form and click Add Account, Google will email you to verify the account you have added.

The Incoming/Outgoing servers are always the same. These are typically the same and correspond to your WPX server’s hostname.
You can find it by navigating to:
Control Panel → Emails → Settings → Email Server Info

Step 5. Verify your account

In the email you received, you will find 2 options to verify the account:

1. Enter the verification code in the window and click Verify.
2. Click the confirmation link in the email you received from Google.

Once you’re done, the configuration window will close, and you will return to Accounts and Import. There, you will see a new option When replying to a message;

Check the option: Reply from the same address the message was sent to …and you are done!

Stuck at any point? Don’t worry, just click the live chat widget in the bottom-right, and one of our support agents will assist you in under 30 seconds.

The information used in this tutorial (such as email addresses, server names, and usernames) is for example purposes only. Please make sure to use your own WPX email credentials and server details when following the steps.

Step 1. Log in to your WPX account

Begin by logging into your WPX account. You can do this by visiting the WPX login page.​

Step 2. Go to Control Panel

Once logged in:

1. Locate your hosting plan in the WPX client area.
2. Click the Control Panel button next to the plan you wish to manage.

If you have more than five hosting plans of the same type (WordPress, Agency or WooCommerce), not all may appear on the homepage. Use the WordPress Hosting, Agency Hosting or WooCommerce Hosting tab in the left-hand menu to find your service.

Step 3. Download Apple Mail configuration

In the Control Panel:

1. Click the Emails menu.
2. Next, find the email address you want to set up, and click the Apple Mail button next to it.

This will download the configuration for your email to connect with any Apple device.

Step 4. Install the configuration file on your device

Use AirDrop, iCloud Drive, or Email to transfer the file to your iPhone, iPad, or iPod touch.

On your iPhone/iPad/iPod, go to Settings → General → VPN & Device Management.

1. Tap the profile you transferred from your WPX account.
2. Tap Install in the top-right corner

Enter your device passcode. Then, a security warning may appear; tap Install again to proceed.

Confirm by tapping the Install button again, then enter your email password when prompted. Finally, tap Next in the top-right corner to complete the setup.

That’s it! Your WPX email account is now configured on your Apple device.

iOS 18.X Known Issue

Some users on iOS 18.X have reported issues such as:

• Emails not opening
• Attachments failing to download

Cause: These problems appear to be linked to Low Power Mode.

Fix: Switch to Full Power Mode. Disabling Low Power Mode usually restores email functionality.

Have more questions? Contact the WPX Support Team through the live chat widget in the bottom-right corner, and they’ll assist you promptly, typically within 30 seconds.

The information used in this tutorial (such as email addresses, server names, and usernames) is for example purposes only. Please make sure to use your own WPX email credentials and server details when following the steps.

Step 1. Log in to your WPX account

Begin by logging into your WPX account. You can do this by visiting the WPX login page.​

Step 2. Go to Control Panel

Once logged in:

1. Locate your hosting plan in the WPX client area.
2. Click the Control Panel button next to the plan you wish to manage.

If you have more than five hosting plans of the same type (WordPress, Agency or WooCommerce), not all may appear on the homepage. Use the WordPress Hosting, Agency Hosting or WooCommerce Hosting tab in the left-hand menu to find your service.

Step 3. Get your Email Settings

If you’re already familiar with where to find your email settings, you can skip this step.

Otherwise:

1. In the Control Panel, click on Emails.
2. Then click the Settings button next to the email address you want to configure.

Here, you’ll find:

• Email server info (incoming/outgoing servers),
• Email login/username,
• The option to change the password (if needed).

The Incoming and Outgoing mail servers are the same for all email accounts within a given hosting plan. For example, if your hosting server is s24.wpx.net, use that for both the IMAP and SMTP server settings.

Some older WPX mailboxes use a different username from the email address, depending on your server. Be sure to use the exact email username provided here when setting up your email client.

Step 4: Add a New Account in macOS

Now, open System Preferences from your Mac’s dock or Apple menu. Select the Internet Accounts to proceed.

Scroll to the bottom of the list and click Add Other Account. Then choose Mail Account.

Step 5. Enter your Email details

A setup window will appear. Enter the following:

• Full Name – How you want your name to appear in emails you send.
• Email Address – Your full WPX email (e.g. yourname@yourdomain.com).
• Password – The password for this email account.
• Click Sign In.

macOS may not be able to auto-configure the settings and will display:

Account must be manually configured.

Click Next to continue.

Step 6. Manually configure Incoming & Outgoing Mail Servers

In the manual setup window:

1. Enter the Email Username and Password again (from Step 3).
2. Add the correct Incoming and Outgoing Mail Server Hostnames.

The Incoming/Outgoing servers are always the same. These are typically the same and correspond to your WPX server’s hostname.
You can find it by navigating to:
Control Panel → Emails → Settings → Email Server Info

Once you’ve entered all required fields, click Sign In.

That’s it! Your WPX email is now successfully connected to your macOS Mail app.

Stuck at any point? Don’t worry, just click the live chat widget in the bottom-right, and one of our support agents will assist you in under 30 seconds.

The information used in this tutorial (such as email addresses, server names, and usernames) is for example purposes only. Please make sure to use your own WPX email credentials and server details when following the steps.

Step 1. Log in to your WPX account

Begin by logging into your WPX account. You can do this by visiting the WPX login page.​

Step 2. Go to Control Panel

Once logged in:

1. Locate your hosting plan in the WPX client area.
2. Click the Control Panel button next to the plan you wish to manage.

If you have more than five hosting plans of the same type (WordPress, Agency or WooCommerce), not all may appear on the homepage. Use the WordPress Hosting, Agency Hosting or WooCommerce Hosting tab in the left-hand menu to find your service.

Step 3. Get your Email Settings

If you’re already familiar with where to find your email settings, you can skip this step.

Otherwise:

1. In the Control Panel, click on Emails.
2. Then click the Settings button next to the email address you want to configure.

Here, you’ll find:

• Email server info (incoming/outgoing servers),
• Email login/username,
• The option to change the password (if needed).

The Incoming and Outgoing mail servers are the same for all email accounts within a given hosting plan. For example, if your hosting server is s24.wpx.net, use that for both the IMAP and SMTP server settings.

Some older WPX mailboxes use a different username from the email address, depending on your server. Be sure to use the exact email username provided here when setting up your email client.

Step 4. Open Outlook 2010

Instead of using the desktop shortcut, go to the Start Menu, type Outlook, and then open Microsoft Outlook 2010.

Then follow these steps:

• Click on the File tab
• Select Info → Add Account
• In the setup window, choose Manually configure server settings or additional server types → Click Next

Choose Internet E-mail → Click Next

Step 5: Configure your Email account

A new window will appear. Fill in your account details as follows:

• Your Name – How you want your name to appear in sent emails
• Email Address – Your full WPX email address
• Account Type – Choose IMAP (recommended) or POP3
• Incoming Mail Server – Use the server hostname found in your WPX Control Panel
• Outgoing Mail Server (SMTP) – Same as your Incoming Mail Server
• Username – Use the exact email login/username (see Step 3)
• Password – Your WPX email passwordYour name – the name that you want to use for your email box.

The Incoming/Outgoing servers are always the same. These are typically the same and correspond to your WPX server’s hostname.
You can find it by navigating to:
Control Panel → Emails → Settings → Email Server Info

After filling in the details, click the More Settings… button.

Step 6: Configure Advanced Settings

Two tabs need your attention in the More Settings window:

Outgoing Server tab:

• Check the box: My outgoing server (SMTP) requires authentication
• Make sure Use same settings as my incoming mail server is selected

Advanced tab:

Set the following ports and encryption:

• Incoming Server:
  • IMAP: 993 (SSL)
  • POP3: 995 (SSL)
• Outgoing Server (SMTP):
  • Preferred: 465 (SSL)
  • Alternate: 587 (TLS)

Once done, click OK, then Next.

Outlook will now test your configuration. If everything is set up correctly, you’ll see confirmation messages like the example below.

That’s it! Your WPX email is now successfully connected to Outlook 2010.

Stuck at any point? Don’t worry, just click the live chat widget in the bottom-right, and one of our support agents will assist you in under 30 seconds.

The information used in this tutorial (such as email addresses, server names, and usernames) is for example purposes only. Please make sure to use your own WPX email credentials and server details when following the steps.

Step 1. Log in to your WPX account

Begin by logging into your WPX account. You can do this by visiting the WPX login page.​

Step 2. Go to Control Panel

Once logged in:

1. Locate your hosting plan in the WPX client area.
2. Click the Control Panel button next to the plan you wish to manage.

If you have more than five hosting plans of the same type (WordPress, Agency or WooCommerce), not all may appear on the homepage. Use the WordPress Hosting, Agency Hosting or WooCommerce Hosting tab in the left-hand menu to find your service.

Step 3. Get your Email Settings

If you’re already familiar with where to find your email settings, you can skip this step.

Otherwise:

1. In the Control Panel, click on Emails.
2. Then click the Settings button next to the email address you want to configure.

Here, you’ll find:

• Email server info (incoming/outgoing servers),
• Email login/username,
• The option to change the password (if needed).

The Incoming and Outgoing mail servers are the same for all email accounts within a given hosting plan. For example, if your hosting server is s24.wpx.net, use that for both the IMAP and SMTP server settings.

Some older WPX mailboxes use a different username from the email address, depending on your server. Be sure to use the exact email username provided here when setting up your email client.

Step 4. Open Outlook

Instead of launching Outlook from the desktop icon, go to the Windows Start Menu, type Outlook, and open the app from there.

When prompted, enter your full WPX email address (e.g.,test@mail.wpxexample.com).

Select the IMAP option (recommended). If you specifically require POP, choose that instead.

Step 5: Enter your Email Details

Fill in your WPX email password, then click the Show More toggle to reveal the advanced settings for your IMAP (Incoming) and SMTP (Outgoing) servers.

Start by entering the IMAP (Incoming) server details:

• IMAP Incoming Server: Use the hostname shown under Control Panel → Emails → Settings → Email Server Info (see Step 3).
• Port: 993
• Secure connection type: SSL / TLS (recommended)

Then, enter SMTP (Outgoing) server details.

• SMTP username: Use your email username.
• SMTP password: Use your email password.
• SMTP Outgoing server: The same as the IMAP (incoming) server, the hostname shown under Control Panel → Emails → Settings → Email Server Info (see Step 3).
• Secure connection type: SSL / TLS (recommended)

Then click the Continue button. Outlook will run a connection test. If successful, your mailbox will be added.

What If you have a different Email Username?

If your email username is different from your email address (common with some WPX servers), Outlook’s automatic setup may not work. In that case, follow these manual steps:

Open the Start Menu, type Control Panel, and open it.

Search for Mail and click Mail (Microsoft Outlook). Choose Show Profiles, then click Add to create a new profile.

Click on the Add button:

Name the profile (e.g., “WPX Email”) and choose:

• Manual Setup or Additional Server Types
• POP or IMAP

Outlook will run a connection test. If successful, your mailbox will be added.

Stuck at any point? Don’t worry, just click the live chat widget in the bottom-right, and one of our support agents will assist you in under 30 seconds.

The information used in this tutorial (such as email addresses, server names, and usernames) is for example purposes only. Please make sure to use your own WPX email credentials and server details when following the steps.

Step 1. Log in to your WPX account

Begin by logging into your WPX account. You can do this by visiting the WPX login page.​

Step 2. Go to Control Panel

Once logged in:

1. Locate your hosting plan in the WPX client area.
2. Click the Control Panel button next to the plan you wish to manage.

If you have more than five hosting plans of the same type (WordPress, Agency or WooCommerce), not all may appear on the homepage. Use the WordPress Hosting, Agency Hosting or WooCommerce Hosting tab in the left-hand menu to find your service.

Step 3. Get your Email Settings

If you’re already familiar with where to find your email settings, you can skip this step.

Otherwise:

1. In the Control Panel, click on Emails.
2. Then click the Settings button next to the email address you want to configure.

Here, you’ll find:

• Email server info (incoming/outgoing servers),
• Email login/username,
• The option to change the password (if needed).

The Incoming and Outgoing mail servers are the same for all email accounts within a given hosting plan. For example, if your hosting server is s24.wpx.net, use that for both the IMAP and SMTP server settings.

Some older WPX mailboxes use a different username from the email address, depending on your server. Be sure to use the exact email username provided here when setting up your email client.

Step 4: Launch Mozilla Thunderbird

With your settings ready, open Mozilla Thunderbird on your device.

To add your WPX email account:

• Click Email under “Local Folders” or
• Go to Menu → New → Existing Mail Account

Now that you have the settings for your email box, open Mozilla Thunderbird. From the Local Folders (or another email if you have one set, select Email to create a new account;

Alternatively, you can use the right-hand side menu → New → Existing Mail Account.

Step 5. Enter your Email account details

You’ll now be prompted to provide:

• Your Name: As you’d like it to appear in sent emails
• Email Address: Your full WPX email address
• Password: The password for this email account

Then, click Continue.

Step 6. Configure manually

Thunderbird may attempt to fill in settings automatically, but these are often incorrect. Click Configure Manually to set the details yourself.

Fill in the following information:

IMAP (Incoming)

• Server: Use the server hostname from Control Panel → Emails → Settings → Email Server Info (e.g., s24.wpx.net)
• Port: 993
• Connection Security: SSL/TLS
• Authentication: Autodetect or Normal Password

SMTP (Outgoing)

• Server: Same as IMAP (e.g., s24.wpx.net)
• Port: 465
• Connection Security: SSL/TLS
• Authentication: Autodetect or Normal Password

Once all fields are complete, click Re-Test. If all settings are correct, click Done to finish the setup.

You’re All Set! If your password is correct and the server info is properly entered, your WPX email account is now connected to Thunderbird.

Stuck at any point? Don’t worry, just click the live chat widget in the bottom-right, and one of our support agents will assist you in under 30 seconds.

The information used in this tutorial (such as email addresses, server names, and usernames) is for example purposes only. Please make sure to use your own WPX email credentials and server details when following the steps.

Step 1. Log in to your WPX account

Begin by logging into your WPX account. You can do this by visiting the WPX login page.​

Step 2. Go to Control Panel

Once logged in:

1. Locate your hosting plan in the WPX client area.
2. Click the Control Panel button next to the plan you wish to manage.

If you have more than five hosting plans of the same type (WordPress, Agency or WooCommerce), not all may appear on the homepage. Use the WordPress Hosting, Agency Hosting or WooCommerce Hosting tab in the left-hand menu to find your service.

Step 3. Get your Email Settings

If you’re already familiar with where to find your email settings, you can skip this step.

Otherwise:

1. In the Control Panel, click on Emails.
2. Then click the Settings button next to the email address you want to configure.

Here, you’ll find:

• Email server info (incoming/outgoing servers),
• Email login/username,
• The option to change the password (if needed).

The Incoming and Outgoing mail servers are the same for all email accounts within a given hosting plan. For example, if your hosting server is s24.wpx.net, use that for both the IMAP and SMTP server settings.

Some older WPX mailboxes use a different username from the email address, depending on your server. Be sure to use the exact email username provided here when setting up your email client.

Step 4: Open Email & Accounts on your Windows PC

1. Click the Search bar on your computer (next to the Start menu) and type Email Accounts.
2. Open the Email & Accounts settings.
3. Click the Add Account button.
4. In the pop-up, select Advanced setup.
5. Choose Internet Email from the options.

Click the Add Account (1) button. In the pop-up, select Advanced setup (2)

In the pop-up, select Internet email.

Step 5: Enter Your Email Account Information

A new window will appear where you need to fill in the following:

• Email Address: Enter your full WPX email address.
• User Name: Enter your full WPX email address again (or the specific username if different).
• Password: Enter the password set for this email account.
• Account Name: Give your account a name to identify it (e.g., your email or business name).
• Send your message using this name: Enter the name you want recipients to see on your emails (e.g., your business or personal name).

Step 6: Enter Mail Server Settings

Fill in the following mail server details based on your hosting plan:

• Incoming (IMAP) Server: Use the server hostname found in the Control Panel → Emails → Settings → Email Server Info.
• Outgoing (SMTP) Server: Same as the incoming server hostname.
• Incoming Port: 993 (with SSL/TLS encryption)
• Outgoing Port: 465 (with SSL/TLS encryption)
• Account Type: IMAP

Once everything is done, you can click the Sign In button to finish the process.

That’s it! You have successfully connected your Email Address to the Windows Mail Client.

Stuck at any point? Don’t worry, just click the live chat widget in the bottom-right, and one of our support agents will assist you in under 30 seconds.