{"id":4449,"date":"2022-03-21T15:30:27","date_gmt":"2022-03-21T15:30:27","guid":{"rendered":"http:\/\/wpx.net\/kb\/?post_type=ht_kb&p=4449"},"modified":"2026-10-26T11:52:48","modified_gmt":"2026-10-26T11:52:48","slug":"what-is-the-wpx-fixed-for-you-guarantee","status":"publish","type":"ht_kb","link":"https:\/\/wpx.net\/kb\/what-is-the-wpx-fixed-for-you-guarantee\/","title":{"rendered":"What is the WPX \u2018Fixed For You\u2019 Guarantee?"},"content":{"rendered":"\n

In this article, you\u2019ll learn what the WPX \u2018Fixed For You\u2019 Guarantee is, how it works, and what\u2019s covered.<\/p>\n\n\n\n

When something goes wrong with your website \u2014 especially if it goes offline \u2014 you need a fast, reliable fix, not a link to a confusing support article.<\/p>\n\n\n\n

That\u2019s why we created the \u2018Fixed For You\u2019 (FFY) Guarantee<\/strong>.<\/p>\n\n\n\n

Instead of making you troubleshoot complex technical issues on your own, WPX steps in to handle it for you \u2014 quickly and at no extra cost.<\/p>\n\n\n\n

While most managed hosts direct you to support documentation when a site breaks, our team resolves technical issues directly. View our WPX hosting speed and support comparisons<\/a><\/strong> to compare our support response guarantees against legacy hosting brands.<\/p>\n\n\n\n\n

\n\n \n
<\/div>\n\n \n
<\/div>\n\n
\n\n \n
\n A Quick Break From Your Suffering\n <\/div>\n\n \n
\n Unlike your current host, WPX fixes technical problems for our customers for free so you don’t ever need to fix WordPress problems again yourself. Strange, right?\n <\/div>\n\n \n
\n \n
\n
<30 sec<\/div>\n
\n Support reply.
By actual humans.\n <\/div>\n <\/div>\n\n
\n
3,000+<\/div>\n
\n Five-star reviews.
Not bought. Real ones.\n <\/div>\n <\/div>\n\n
\n
FREE<\/div>\n
\n Migration.
We do it. Not you.\n <\/div>\n <\/div>\n\n
\n
$0<\/div>\n
\n Renewal price hikes.
Shocking.\n <\/div>\n <\/div>\n\n <\/div>\n\n \n
\n \n FINE, SHOW ME WPX →\n <\/a>\n\n
\n 30-day money-back guarantee. Hate it, leave. We’ll be sad but whatever.\n <\/div>\n <\/div>\n\n \n
\n Plot twist: every WPX customer helps feed \n \n hundreds of rescue dogs\n <\/span> \n at our own large yard rescue dog shelter. Your hosting bill does more good than your last three charity donations combined.\n <\/div>\n\n <\/div>\n<\/div>\n\n\n\n

What should I do if my site has a technical issue?<\/h2>\n\n\n\n

If your website is offline or not functioning as it should, our Support Team will:<\/p>\n\n\n\n

    \n
  1. Diagnose the issue<\/li>\n\n\n\n
  2. Explain the cause in plain language<\/li>\n\n\n\n
  3. Fix it for you \u2014 fast and free<\/li>\n<\/ol>\n\n\n\n

    You don\u2019t need to dig through technical documentation or guess what\u2019s wrong. Just contact us via Live Chat, where we respond in about 30 seconds<\/a><\/strong>, and we\u2019ll take it from there.<\/p>\n\n\n\n

    It\u2019s kind of like having a mechanic fix your car while you stay in the driver\u2019s seat \u2014 instead of handing you the engine manual and wishing you good luck.<\/p>\n\n\n\n

    That\u2019s our \u2018Fixed For You (FFY) Guarantee.\u2019<\/p>\n\n\n\n

    The main purpose of the FFY Guarantee is to get an OFFLINE website back LIVE as fast as humanly possible.<\/p>\n\n\n\n

    What if the issue is more complex?<\/strong><\/h2>\n\n\n\n

    Most of the time, we\u2019ll have your site back online within seconds or a few minutes<\/strong>.<\/p>\n\n\n\n

    But there are rare cases where the issue runs deeper \u2014 for example:<\/p>\n\n\n\n