{"id":4449,"date":"2022-03-21T15:30:27","date_gmt":"2022-03-21T15:30:27","guid":{"rendered":"http:\/\/wpx.net\/kb\/?post_type=ht_kb&#038;p=4449"},"modified":"2025-04-11T11:07:38","modified_gmt":"2025-04-11T11:07:38","slug":"what-is-the-wpx-fixed-for-you-guarantee","status":"publish","type":"ht_kb","link":"https:\/\/wpx.net\/kb\/what-is-the-wpx-fixed-for-you-guarantee\/","title":{"rendered":"What is the WPX \u2018Fixed For You\u2019 Guarantee?"},"content":{"rendered":"\n<p>In this article, you\u2019ll learn what the WPX \u2018Fixed For You\u2019 Guarantee is, how it works, and what\u2019s covered.<\/p>\n\n\n\n<p>When something goes wrong with your website \u2014 especially if it goes offline \u2014 you need a fast, reliable fix, not a link to a confusing support article.<\/p>\n\n\n\n<p>That\u2019s why we created the <strong>\u2018Fixed For You\u2019 (FFY) Guarantee<\/strong>.<\/p>\n\n\n\n<p>Instead of making you troubleshoot complex technical issues on your own, WPX steps in to handle it for you \u2014 quickly and at no extra cost.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What should I do if my site has a technical issue?<\/h2>\n\n\n\n<p>If your website is offline or not functioning as it should, our Support Team will:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Diagnose the issue<\/li>\n\n\n\n<li>Explain the cause in plain language<\/li>\n\n\n\n<li>Fix it for you \u2014 fast and free<\/li>\n<\/ol>\n\n\n\n<p>You don\u2019t need to dig through technical documentation or guess what\u2019s wrong. Just contact us via Live Chat, where we respond in about <strong><a href=\"https:\/\/quality.livechatinc.com\/4691811\" target=\"_blank\" rel=\"noopener\">30 seconds<\/a><\/strong>, and we\u2019ll take it from there.<\/p>\n\n\n\n<p>It\u2019s kind of like having a mechanic fix your car while you stay in the driver\u2019s seat \u2014 instead of handing you the engine manual and wishing you good luck.<\/p>\n\n\n\n<p>That\u2019s our \u2018Fixed For You (FFY) Guarantee.\u2019<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">The main purpose of the FFY Guarantee is to get an OFFLINE website back LIVE as fast as humanly possible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What if the issue is more complex?<\/strong><\/h2>\n\n\n\n<p>Most of the time, we\u2019ll have your site back online within <strong>seconds or a few minutes<\/strong>.<\/p>\n\n\n\n<p>But there are rare cases where the issue runs deeper \u2014 for example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A poorly coded plugin that crashes your site<\/li>\n\n\n\n<li>A theme or template with broken functionality<\/li>\n\n\n\n<li>An outdated third-party script causing conflicts<\/li>\n<\/ul>\n\n\n\n<p>In these situations, we\u2019ll still help by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Identifying the issue<\/li>\n\n\n\n<li>Deactivating the problematic component<\/li>\n\n\n\n<li>Recommending alternatives when possible<\/li>\n<\/ul>\n\n\n\n<p>However, <strong>we can\u2019t rewrite or repair<\/strong> third-party code, plugins, or themes \u2014 that\u2019s best handled by the original developer.<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-success\">Nonetheless, we can fix the majority of issues that make a site go offline or stop functioning normally for you FAST and FREE in most cases.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Any exclusions to the \u2018FFY\u2019 guarantee?<\/strong><\/h2>\n\n\n\n<p>The FFY Guarantee is focused on getting your website back online or functioning properly. Here\u2019s what it doesn\u2019t cover:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fixes to broken or poorly coded third-party plugins or themes<\/li>\n\n\n\n<li>Custom design work (CSS, PHP tweaks, or layout changes)<\/li>\n\n\n\n<li>User-side internet issues or hardware problems<\/li>\n\n\n\n<li>Requests for visual improvements or web development work<\/li>\n<\/ul>\n\n\n\n<p>For anything outside the scope of bringing your site back up, we recommend working with a dedicated developer or designer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">In summary<\/h2>\n\n\n\n<p>The WPX \u2018Fixed For You\u2019 Guarantee is all about peace of mind.<\/p>\n\n\n\n<p>If your site goes offline or hits a serious snag, just message our Support Team. We\u2019ll jump in immediately and get things working again \u2014 no hassle, no tech stress.<\/p>\n\n\n\n<p>You can find more about WPX Technical Support limits <a aria-label=\" (opens in a new tab)\" href=\"http:\/\/wpx.net\/kb\/faq\/what-are-the-limits-of-wpxs-technical-support\/\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"ek-link\"><strong>here<\/strong><\/a>. <\/p>\n\n\n\n<p class=\"has-text-align-center\">Don&#8217;t have a hosting account yet?<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-25 is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-orange-color has-text-color has-text-align-center wp-element-button\" href=\"https:\/\/wpx.net\/cart\/wordpress-hosting\/#step-0\" style=\"border-radius:30px\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>View Our Plans<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<p>Have more questions? Contact the WPX Support Team through the live chat widget in the bottom-right corner, and they\u2019ll assist you promptly, typically within 30 seconds.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this article, you\u2019ll learn what the WPX \u2018Fixed For You\u2019 Guarantee is, how it works, and what\u2019s covered. When something goes wrong with your website \u2014 especially if it goes offline \u2014 you need a fast, reliable fix, not a link to a confusing support article. That\u2019s why we&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_editorskit_title_hidden":false,"_editorskit_reading_time":2,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","inline_featured_image":false,"footnotes":""},"ht-kb-category":[31],"ht-kb-tag":[],"class_list":["post-4449","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-faq"],"_links":{"self":[{"href":"https:\/\/wpx.net\/kb\/wp-json\/wp\/v2\/ht-kb\/4449","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wpx.net\/kb\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/wpx.net\/kb\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/wpx.net\/kb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wpx.net\/kb\/wp-json\/wp\/v2\/comments?post=4449"}],"version-history":[{"count":7,"href":"https:\/\/wpx.net\/kb\/wp-json\/wp\/v2\/ht-kb\/4449\/revisions"}],"predecessor-version":[{"id":11595,"href":"https:\/\/wpx.net\/kb\/wp-json\/wp\/v2\/ht-kb\/4449\/revisions\/11595"}],"wp:attachment":[{"href":"https:\/\/wpx.net\/kb\/wp-json\/wp\/v2\/media?parent=4449"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/wpx.net\/kb\/wp-json\/wp\/v2\/ht-kb-category?post=4449"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/wpx.net\/kb\/wp-json\/wp\/v2\/ht-kb-tag?post=4449"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}