{"id":8203,"date":"2023-01-26T13:00:31","date_gmt":"2023-01-26T13:00:31","guid":{"rendered":"https:\/\/wpx.net\/kb\/?post_type=ht_kb&#038;p=8203"},"modified":"2025-07-18T10:46:49","modified_gmt":"2025-07-18T10:46:49","slug":"what-causes-issues-while-installing-ssl-certificates","status":"publish","type":"ht_kb","link":"https:\/\/wpx.net\/kb\/what-causes-issues-while-installing-ssl-certificates\/","title":{"rendered":"What causes issues while installing SSL certificates?"},"content":{"rendered":"\n<p>Are you having trouble installing the free SSL certificates available through our client panel? In this article, we&#8217;ll cover the most common reasons you&#8217;re getting an error when attempting to install a certificate.<\/p>\n\n\n\n<p>The error that you&#8217;ll see after a failed attempt will look as follows:<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a049ea21509f&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a049ea21509f\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"2832\" height=\"803\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/wpx.net\/kb\/wp-content\/uploads\/2023\/01\/SSL-1.png\" alt=\"\" class=\"wp-image-11763\" srcset=\"https:\/\/wpx.net\/kb\/wp-content\/uploads\/2023\/01\/SSL-1.png 2832w, https:\/\/wpx.net\/kb\/wp-content\/uploads\/2023\/01\/SSL-1-300x85.png 300w, https:\/\/wpx.net\/kb\/wp-content\/uploads\/2023\/01\/SSL-1-1024x290.png 1024w, https:\/\/wpx.net\/kb\/wp-content\/uploads\/2023\/01\/SSL-1-768x218.png 768w, https:\/\/wpx.net\/kb\/wp-content\/uploads\/2023\/01\/SSL-1-50x14.png 50w, https:\/\/wpx.net\/kb\/wp-content\/uploads\/2023\/01\/SSL-1-1536x436.png 1536w, https:\/\/wpx.net\/kb\/wp-content\/uploads\/2023\/01\/SSL-1-2048x581.png 2048w, https:\/\/wpx.net\/kb\/wp-content\/uploads\/2023\/01\/SSL-1-60x17.png 60w, https:\/\/wpx.net\/kb\/wp-content\/uploads\/2023\/01\/SSL-1-100x28.png 100w\" sizes=\"auto, (max-width: 2832px) 100vw, 2832px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">DNS verification issues<\/h2>\n\n\n\n<p>You should keep in mind that if your domain does <strong>not <\/strong>resolve through WPX&#8217;s DNS, installing the free certificate from the client&#8217;s panel would be <strong>impossible<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">If you have purchased a domain from WPX but it&#8217;s connected to a <strong>different <\/strong>hosting provider, our system will also be <strong>unable <\/strong>to verify the domain and provide a certificate for it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Name Servers<\/h3>\n\n\n\n<p>That&#8217;s the best way to point your domain to WPX. If you are not using our Name Servers you may run into difficulties installing a certificate. The Name Servers in question are:<\/p>\n\n\n\n<p><strong>ns1.wpx.net<\/strong><br><strong>ns2.wpx.net<\/strong><br><strong>ns3.wpx.net<\/strong><\/p>\n\n\n\n<p>We&#8217;ll also cover the alternative way of pointing your domain to WPX below if Name Servers are not something you&#8217;d like to go for.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">A records<\/h3>\n\n\n\n<p>It is also possible to have your domain pointed to WPX using A records and successfully installing a certificate but there are a few things you should keep in mind.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you want to use WPX Cloud (XDN), you should add 4 records in total to your active DNS zone. <strong><a href=\"https:\/\/wpx.net\/kb\/i-am-not-using-wpx-ns-records-how-can-i-use-wpx-xdn-on-my-sites\/\" class=\"ek-link\">Click here to learn how to do that.<\/a><\/strong><\/li>\n\n\n\n<li>In case you do not want to use our XDN, you&#8217;ll need 2 A records in total. They should look as shown below:<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Host: <strong>Same as domain or \u2018@\u2019.<\/strong><br>Value\/Target: 67.202.92.28 <strong>(most likely a different IP address depending on the server your sites are hosted at).<\/strong><\/li>\n\n\n\n<li>Host: <strong>www<\/strong><br>Value\/Target: 67.202.92.28 <strong>(most likely a different IP address depending on the server your sites are hosted at).<\/strong><\/li>\n<\/ol>\n\n\n\n<p><strong><a aria-label=\"More on how to point your domain to WPX can be found here! (opens in a new tab)\" href=\"https:\/\/wpx.net\/kb\/how-can-i-point-my-domain-to-wpx-2\/\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"ek-link\">More on how to point your domain to WPX can be found here!<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">Keep in mind that the &#8216;www&#8217; A record could also be a CNAME record. It won&#8217;t interfere with the SSL installation.<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-danger\">The &#8216;www&#8217; record is an absolute <strong>must <\/strong>because the verification requires both the &#8216;same as domain&#8217; or &#8216;@&#8217; record along with the &#8216;www&#8217; record.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">AAA\u0410 Records (IPv6)<\/h3>\n\n\n\n<p>Having a such record is not required by our service and it also may resolve in an SSL certificate installation failing. The solution to the issue would be removing it. If you contact our friendly support they&#8217;ll surely handle it all for you!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Redirection issues<\/h2>\n\n\n\n<p>Even if your domain&#8217;s DNS points to WPX if your site redirects elsewhere, our system <strong>won&#8217;t<\/strong> be able to make a successful verification and you&#8217;ll run into the same SSL installation error.<\/p>\n\n\n\n<p>Please make sure that your domain <strong>doesn&#8217;t<\/strong> redirect to a different domain name using a <strong>.htaccess<\/strong> rule.<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">If you have an active redirection plugin that redirects your site to a different URL, you&#8217;ll still run into SSL installation issues as the plugin also adds a<strong> .htaccess<\/strong> rule to perform this action.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">DNSSEC<\/h2>\n\n\n\n<p>That&#8217;s an additional layer of protection that your domain registrar (the place you&#8217;ve purchased your domain from) adds to your domain name. Unfortunately, that doesn&#8217;t seem to be working well with the SSL provider that we work with (<strong>Let&#8217;s Encrypt<\/strong>).<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">Disabling that option will take care of the issue without harming your domain when it comes to its security.<\/p>\n\n\n\n<p>Stuck at any point? Don\u2019t worry, just click the live chat widget in the bottom-right, and one of our support agents will assist you in <strong>under 30 seconds<\/strong>.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Are you having trouble installing the free SSL certificates available through our client panel? In this article, we&#8217;ll cover the most common reasons you&#8217;re getting an error when attempting to install a certificate. The error that you&#8217;ll see after a failed attempt will look as follows: DNS verification issues You&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_editorskit_title_hidden":false,"_editorskit_reading_time":2,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","inline_featured_image":false,"footnotes":""},"ht-kb-category":[30],"ht-kb-tag":[],"class_list":["post-8203","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-website-help"],"_links":{"self":[{"href":"https:\/\/wpx.net\/kb\/wp-json\/wp\/v2\/ht-kb\/8203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wpx.net\/kb\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/wpx.net\/kb\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/wpx.net\/kb\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/wpx.net\/kb\/wp-json\/wp\/v2\/comments?post=8203"}],"version-history":[{"count":16,"href":"https:\/\/wpx.net\/kb\/wp-json\/wp\/v2\/ht-kb\/8203\/revisions"}],"predecessor-version":[{"id":13635,"href":"https:\/\/wpx.net\/kb\/wp-json\/wp\/v2\/ht-kb\/8203\/revisions\/13635"}],"wp:attachment":[{"href":"https:\/\/wpx.net\/kb\/wp-json\/wp\/v2\/media?parent=8203"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/wpx.net\/kb\/wp-json\/wp\/v2\/ht-kb-category?post=8203"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/wpx.net\/kb\/wp-json\/wp\/v2\/ht-kb-tag?post=8203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}