We have а 30-day refund policy for all of our hosting plans. If you cancel your hosting account during the first 30 days of sign-up, we will issue a full refund.
This is a full month for you as a WPX user to test the quality of our speed, support, and security.
The following conditions apply to our 30 days money-back guarantee:
- Service termination requests must be posted through your Client Area. If you are not sure how to do that or you want us to cancel your service for you, please contact our support team. Please note that without a cancellation request placed in the period of 30 days, we won’t be able to refund you.
- If you have saved your credit card or you have set a PayPal subscription and you have not canceled your WPX hosting account, billing for the hosting services will be automatically charged/re-billed (either on a monthly or yearly basis) depending on how the original subscription was created.
- Hosting renewals are not applicable for a 30 days refund.
If you have subscribed to WPX through PayPal, you must ensure that your subscriptions are closed via PayPal. Otherwise, PayPal may continue to send us money, even though you have ended your hosting with us. In this scenario, PayPal subscriptions that continue to pay for non-existent hosting can be refunded.
Also if you have automatic payments with already saved card details for future payments, and you’ve decided not to use our service anymore, it is better to delete it or contact us to delete it for you.
- The 30 days money-back guarantee is applicable for both monthly and annual subscriptions.
For example, if you sign-up with WPX Hosting on January 1st, 2022 on a 1-year Annual plan, you can obtain your full annual payment back in the first 30 days – up to January 31st of that year – after joining but after those 30 days, you will no longer be eligible for a refund.
- Monthly payments will be entitled to a full money-back guarantee but only the first monthly payment and not on later monthly payments 30 days after the sign-up.
- Domain-related purchases are not refundable – that includes, renewals, buying a domain, domain transfers, etc.
- Normal refund terms may be partly or entirely inapplicable during an active promo code campaign but the Refund Policy rules will be clearly stated in each Promotion Campaign’s terms.
- WPX provides a few paid services: express migration, paid migration (with a domain name change), and paid optimization. All of those paid services will not be refunded under the 30-day policy.
- Domain name change migration
- However, a domain name change migration can be refunded if WPX expert staff cannot complete it due to technical difficulties with the site.
- If a mistake has been made when providing the new domain name for the migration and the migration is complete, we will not apply a refund. You can request a new domain name change migration for the new change.
- Changing your billing cycle from annual to monthly, or from monthly to annual will be available only at the end of your current billing cycle. However, both are not eligible for a refund.
- All fees and purchases under 5$ USD without VAT are not eligible for a refund.
- WPX reserves the right to refuse a refund – at our discretion – if you are consciously abusing our 30 days refund policy.
Before you submit your cancellation request, please make sure you have moved your websites and/or have downloaded all backups needed.
How can I request a refund?
If you wish to cancel your WPX hosting account and request a full refund during your first 30 days with WPX, you can do that from your WPX hosting account.
WPX will refund the full amount paid (for service only) upon request via the standard form in the ‘Cancel’ section if you are eligible for a refund.
If you get stuck with anything discussed here, please contact WPX Support via live chat (use the bottom right-hand widget!) and they will usually respond and help within 30 seconds or less.