How can I downgrade my hosting plan?

Do you no longer use the maximum website slots/disk storage that your hosting plan allows? Here’s a guide on how and when you can apply a downgrade to your plan.

Step 1. Log in to your WPX account

Begin by logging into your WPX account. You can do this by visiting the WPX login page.​

Step 2. Go to Control Panel

Once logged in:

1. Locate your hosting plan in the WPX client area.
2. Click the Control Panel button next to the plan you wish to manage.

If you have more than five hosting plans of the same type (WordPress or WooCommerce), not all may appear on the homepage. Use the WordPress Hosting or WooCommerce Hosting tab in the left-hand menu to find your service.

Step 3. Request Downgrade

In the Control Panel:

1. Select Plan Details
2. Then select the options button (three dots) next to the Upgrade button.
3. Select Downgrade from the dropdown menu.

If your hosting plan is not eligible for downgrade, the Downgrade option from the dropdown menu will be inactive.

Downgrade requirements

1. A hosting downgrade will only be possible at the end of your current billing cycle. – 7 days for monthly plans and 30 days for annual plans.
2. Removing your PayPal subscriptions is a great practice so you can avoid being billed for the higher price of your previous plan (if that happens, yes, we’ll refund the difference between the amount of those two plans).
3. If you’d rather we take care of the whole process, we’ll go ahead and escalate the case to our billing department so they can monitor it (your plan has to be near its due date for that purpose). Please make sure your plan covers the following requirements after the downgrade:
   • If you want to downgrade to our Business plan, make sure that you have no more than 5 sites and no more than 15GB of Disk Space.
   • If you want to downgrade to our Professional plan, make sure that you do not have more than 15 sites and less than 30GB of Disk Space usage.
   • If you want to downgrade to our Elite plan, make sure that you do not have more than 35 sites and less than 60GB of Disk Space usage (yes, we may have offered higher limit plans in the past as a part of our Black Friday promotions).

Pro-rata refunds are not an available option. More on that can be found in our refund policy article.

Stuck at any point? Don’t worry, just click the live chat widget in the bottom-right, and one of our support agents will assist you in under 30 seconds.