If you are a customer from the European Union (EU) or the UK, you are automatically charged with Value Added Tax (VAT). This means that, along with your monthly hosting payments, you must pay a tax of approximately 20% of your invoice.
VAT may vary between different EU countries. VAT usually ranges between 18% and 27%.
Where can I check the VAT applied to my invoices?
The VAT percentage applied to your invoices is displayed directly on your billing statements. You can review your invoices within your WPX account to see the specific VAT rate charged:
How to add your VAT number
If you have a valid VAT number and want to avoid VAT charges, your account type must be set to “Organization.” This setting will enable the VAT number field, allowing you to enter your VAT number for validation through the VIES (VAT Information Exchange System).
Important notes
UK VAT Numbers: The VIES system does not support UK VAT numbers. If you have a UK VAT number, please open a support ticket so our team can assist you in updating your profile.
Existing WPX Customers: If you registered your WPX account before obtaining a VAT number, you can still add it. Simply open a support ticket, and we’ll update your profile accordingly.
Self-Service Option: You can also add your VAT number through the Account Details menu under the VAT EU field.
Any changes to your account, including adding or updating your VAT number, will be reflected in your next proforma invoice.
If you’ve recently added your VAT number, check the next invoice to ensure it has been issued correctly. If you spot any errors, please contact the WPX support team via ticket.
Sales Tax Collection in the U.S.
In compliance with U.S. tax regulations, we are collecting sales tax from customers in Hawaii, Kentucky, and Ohio (where only organizations are taxable).
Sales tax is paid by the customer, and we collect and remit it to the relevant state authorities. Our system automatically calculates the correct tax rate based on the billing address you provide. If you notice a change in your tax rate, please double-check your address details.
If you have a valid tax exemption certificate, please contact our Support team
Have more questions? Contact the WPX Support Team through the live chat widget in the bottom-right corner, and they’ll assist you promptly, typically within 30 seconds.