WPX offers a 30-day, no-risk money-back guarantee on all hosting plans. If you decide to cancel your hosting account within the first 30 days of purchasing a hosting plan, you are eligible for a full refund. This period allows you a full month to experience our speed, support, and security.
To initiate a cancellation and refund request within the first 30 days, please submit a cancellation request via your Client Area. A refund cannot be issued without a formal cancellation request placed within the 30-day refund policy. All purchases must be over $5 USD (excluding VAT) to be eligible for a refund.
Before submitting your cancellation request, ensure that you have transferred your website(s) and downloaded any backups you may need. WPX cannot retrieve data after your account is closed.
If you’ve saved your credit card or set up a PayPal subscription, billing will be automatically charged/re-billed (either on a monthly or yearly basis). Please ensure your WPX hosting account is canceled within 30 days to avoid any automatic charges for renewal.
PayPal Subscriptions
If you subscribed through PayPal, please manually close your subscription through PayPal after canceling with WPX.
Automatic Card Payments
If you have saved a Credit Card with WPX, please delete this payment method or contact us to remove it for you.
Hosting Renewals are not eligible for a refund
Annual payments
If you sign up on January 1st with an annual plan, you can receive a full refund within the first 30 days.
Monthly payments
Only the first monthly payment is eligible for a full refund within 30 days of sign-up.
Certain services are not eligible for refunds:
All domain-related purchases, including registrations, renewals, and transfers*, are non-refundable.
Domain transfers* can be refunded if not completed. Contact support to check.
During promotional campaigns, refund terms may be modified.
Express Migration
If the Migration Team cannot complete your migration, you will receive a full refund.
Paid Migration with Domain Name Change
Refunds will not be granted if the provided domain is incorrect.
Paid Site Optimization
If optimization cannot be completed, you will receive a full refund.
Billing cycle changes can only be made at the end of the period and are not refundable.
WPX reserves the right to refuse a refund if the policy is being abused.
To cancel your WPX hosting account and request a refund, visit your WPX account’s ‘Cancel’ section. If you need assistance, contact WPX Support through live chat.
This refund policy ensures fairness and transparency for all WPX users.