In this article, you’ll learn what the WPX ‘Fixed For You’ Guarantee is, how it works, and what’s covered.
When something goes wrong with your website — especially if it goes offline — you need a fast, reliable fix, not a link to a confusing support article.
That’s why we created the ‘Fixed For You’ (FFY) Guarantee.
Instead of making you troubleshoot complex technical issues on your own, WPX steps in to handle it for you — quickly and at no extra cost.
What should I do if my site has a technical issue?
If your website is offline or not functioning as it should, our Support Team will:
- Diagnose the issue
- Explain the cause in plain language
- Fix it for you — fast and free
You don’t need to dig through technical documentation or guess what’s wrong. Just contact us via Live Chat, where we respond in about 30 seconds, and we’ll take it from there.
It’s kind of like having a mechanic fix your car while you stay in the driver’s seat — instead of handing you the engine manual and wishing you good luck.
That’s our ‘Fixed For You (FFY) Guarantee.’
The main purpose of the FFY Guarantee is to get an OFFLINE website back LIVE as fast as humanly possible.
What if the issue is more complex?
Most of the time, we’ll have your site back online within seconds or a few minutes.
But there are rare cases where the issue runs deeper — for example:
- A poorly coded plugin that crashes your site
- A theme or template with broken functionality
- An outdated third-party script causing conflicts
In these situations, we’ll still help by:
- Identifying the issue
- Deactivating the problematic component
- Recommending alternatives when possible
However, we can’t rewrite or repair third-party code, plugins, or themes — that’s best handled by the original developer.
Nonetheless, we can fix the majority of issues that make a site go offline or stop functioning normally for you FAST and FREE in most cases.
Any exclusions to the ‘FFY’ guarantee?
The FFY Guarantee is focused on getting your website back online or functioning properly. Here’s what it doesn’t cover:
- Fixes to broken or poorly coded third-party plugins or themes
- Custom design work (CSS, PHP tweaks, or layout changes)
- User-side internet issues or hardware problems
- Requests for visual improvements or web development work
For anything outside the scope of bringing your site back up, we recommend working with a dedicated developer or designer.
In summary
The WPX ‘Fixed For You’ Guarantee is all about peace of mind.
If your site goes offline or hits a serious snag, just message our Support Team. We’ll jump in immediately and get things working again — no hassle, no tech stress.
You can find more about WPX Technical Support limits here.
Don’t have a hosting account yet?
Have more questions? Contact the WPX Support Team through the live chat widget in the bottom-right corner, and they’ll assist you promptly, typically within 30 seconds.